Returns & Refund Policy

Last Updated : 29/11/2025

At Skyvelin, we strive to maintain transparency and consistency in all our operational processes while ensuring customer satisfaction remains at the forefront. However, due to the intimate and hygienic nature of our products and the automated flow of order processing, certain restrictions apply to returns, cancellations, and exchanges.

Please read this policy carefully before placing your order. By confirming your purchase, you agree to the terms outlined below.

1. Order Cancellations

All orders placed on skyvelin.com are considered final once confirmed at checkout.

Orders are processed automatically through our secure fulfillment system to ensure timely dispatch.

We do not accept any cancellation, modification, or alteration requests once an order has been submitted.

Customers are strongly advised to review all details — including size, color, quantity, shipping address, and payment method — before completing their purchase.

Any requests to cancel or modify orders after confirmation will not be entertained, regardless of reason.

This policy applies uniformly across all orders, without exception.

⚠️ Rationale: Under Consumer Protection (E-Commerce) Rules, 2020, sellers are permitted to decline cancellations for hygiene-sensitive products once they have entered the processing or packing stage.

2. Return Policy

Due to the personal and intimate nature of massager and all stuff, we follow a strict No-Return policy.

Returns are only accepted if the product received is:

               2.1 Defective, damaged, or wrongly delivered (i.e., different item sent).

               2.2 Unusable due to manufacturing faults verified by our quality control team.

To be eligible for consideration, customers must:

             2.3 Notify our support team via contact@skyvelin.com within 2–3 working days of delivery.

              2.4 Provide video evidence showing the product defect while you unboxing otherwise it's not acceptable.

Any claim raised after 3 working days from delivery will not be accepted.

Note: As per industry hygiene standards, used, tried, or unsealed lingerie cannot be returned under any circumstance, even if worn or use for trial.

3. Exchange Policy

We do not entertain general exchanges for reasons such as incorrect size selection, color preference, or change of mind.

Exchanges may only be approved in rare and genuine cases, specifically where:

            3.1 The product is delivered in a defective or damaged.

            3.2 The issue is verified by our internal Quality Assurance Team.

If validated, we will:

Offer a replacement of the same product (subject to stock availability).

Dispatch the replacement at no additional shipping cost to the customer.

In cases where the same product is unavailable, we may issue a store credit or alternative solution at our discretion.

Replacement requests without videography proof or those raised after 3 days will not be considered.

4. Procedure for Reporting a Damaged Item

Step 1 – Notification:
Email us at contact@skyvelin.com within 2–3 working days from delivery with your order ID and a written description of the issue.

Step 2 – Evidence Submission:
Attach clear videos of the damaged item and the external packaging (including courier label).

Step 3 – Verification:
Our Quality Assurance team will assess the claim for authenticity and extent of damage.

Step 4 – Resolution:

If the claim is validated, a replacement or appropriate resolution will be issued.

If rejected, the customer will be informed with the reason for non-acceptance.

Please note: Replacement timelines depend on product availability and shipping conditions.

5. Non-Returnable / Non-Exchangeable Items

For hygiene and safety reasons, the products are strictly non-returnable and non-exchangeable(If, Not Defective Or Damaged)

Any product that comes in direct contact with the skin.

Discounted, sale, or promotional items.

Items damaged due to mishandling after delivery.

6. Important Notes & Disclaimers

Claims based on personal dislike, incorrect ordering, or change of mind will not be considered.

Products damaged after delivery due to improper handling, caring, or use are not eligible for replacement.

We reserve the right to reject any request that:

Does not meet our eligibility criteria,

Lacks sufficient documentation, or

Is raised outside the permitted time frame.

This policy is strictly enforced to prevent misuse and maintain product hygiene integrity.

All decisions made by Skyvelin Quality Assurance team are final and binding.

7. Refunds (If Applicable)

Refunds are applicable only in cases where the product cannot be replaced due to unavailability or manufacturing defect confirmation.

Approved refunds will be processed using the original payment method within 7–10 business days after we received your parcel (defective or damaged).

For Cash-on-Delivery orders, refund amounts (if applicable) will be transferred via bank account or UPI as provided by the customer.

Shipping charges are non-refundable except in cases of verified product damage or incorrect delivery.

8. Legal Compliance & Consumer Rights

This policy is governed by the Consumer Protection Act, 2019 and Consumer Protection (E-Commerce) Rules, 2020.

Our operations are fully compliant with Information Technology Act, 2000, IT (Intermediary Guidelines & Digital Media Ethics Code) Rules, 2021, and Digital Personal Data Protection Act, 2023.

All disputes related to cancellations, exchanges, or refunds shall be subject to the exclusive jurisdiction of courts in Ahmedabad, Gujarat, India.

9. Contact Information

For any return, exchange, or quality-related concern, please reach out to us at:

Email : contact@skyvelin.com
Address : Office No. 512, Signature Arcade, Opp. Shree Ram Temple, Nikol, Ahmedabad, Gujarat-382350.
Phone : +91 78618 55549

Customer Acknowledgment

By placing an order with Skyvelin, you acknowledge that you have read, understood, and agreed to this Returns, Cancellations & Exchanges Policy, including all conditions stated herein.